In his final thesis, Philip Schäfer investigated the influence of the form of follow-up coaching after 360° feedback on feedback acceptance and situational willingness to change on the feedback recipient.
MU Frankfurt
Philip Schäfer
360° feedback with and without coaching: Effects on acceptance and willingness to change – An experimental study
Prof. Dr. Gerald Richter (First supervisor), Prof. Dr. Sao-Wen Cheng (Second supervisor)
There are various variables within 360° feedback that can be influenced by external circumstances. Media University student Philip Schäfer investigated the influence of the form of follow-up coaching following 360° feedback and how this affects feedback acceptance and situational willingness to change. Methodologically, a scenario experiment was conducted in a between-subjects design. The sample consisted of 44 test participants and the 360eval-S questionnaire was used to survey feedback acceptance and situational willingness to change. As a result, Philip Schäfer found that a coach in follow-up coaching, regardless of the form, favors both increased feedback acceptance and situational willingness to change than no coach in follow-up coaching. He compared internal and external follow-up coaching, whereupon it became apparent that the external coach favors a higher acceptance of feedback and situational willingness to change than the internal coach. The empirical results found by the student are essentially in line with previous research on this topic.
